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Don’t Panic: A Guide to Water Damage Restoration in Your Home

March 30, 2024
When your home is faced with water damage, it is easy to become overwhelmed. Your initial stress will probably result from the fact that your pipe just burst and your basement is flooding, or that your faucet has been leaking for weeks without your knowledge and you can’t possibly wrap your head around how you didn’t notice.

If you've been devastated by watermoldfire, and/or smoke damage, know that your cherished possessions, your home or business, can all be restored to pre-damage condition; bringing back your peace of mind.

Whether water, mold, fire, or smoke causes damage to your home or business, the effects are heartbreaking and often life-changing. We at All Clean Restoration understand the devastation and pain these events can cause. We also understand that quick and proper action is crucial to prevent further damage, red tape, and cost.

Call us any time, day or night:

1-800-4223944

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When your home is faced with water damage, it is easy to become overwhelmed. Your initial stress will probably result from the fact that your pipe just burst and your basement is flooding, or that your faucet has been leaking for weeks without your knowledge and you can’t possibly wrap your head around how you didn’t notice. After that initial stress sinks in, further stress arrives around damage control, as you scramble around your house trying to reduce the harm currently being done to your home. While a million different thoughts are running around in your head, it can be difficult to focus on what you should be doing. In order to know what you should be doing, it is important to identify what type of water leak you have.

Assess What Type of Water Leak You Have

Non-Damaging — But Costly

These types of leaks, while inconvenient, do not cause much significant damage to your home. Instead of costing you damage to your home, they will most likely cost you more time, energy, and money to resolve. Consider the last time you saw a sprinkler spouting straight up into the air as opposed to watering the grass or the last time you went into your bathroom to hear the toilet running even though it hadn’t been used recently.

 

Minimal Damage — But Will Worsen Over Time

Minimal damage leaks may not look like a huge issue at first, but if left unattended to, will result in more significant damage in the future. These leaks often go unnoticed, such as a leak in your wall, a leak in a faucet or shower, or a drip from an appliance. Occasionally, these leaks occur in more dangerous areas of your home, such as in a boiler or a hot water heater.

Significant Damage — Act Now

Hopefully, a leak in your home never falls into this category, as these leaks can cause a great deal of harm upon your home. Significant damage leaks are fairly easy to identify, as your home is most likely being flooded with water. Leaks such as burst and frozen pipes have the potential to result in this type of leak that requires immediate attention.

Non-Damaging Water Leaks — What to Do

  1. Turn Off All Faucets, Showers, and Hoses – Shut off all sources of water so that you can determine if there is an issue with the water supply in your home. If water is still running around the house, it could complicate your efforts to locate the source of the leak.
  2. Check Your Water Meter – After all water sources are shut down, check if your water is still running. You can do this by locating the low-flow indicator on your water meter. Typically, the low-flow indicator is in the shape of a small triangle, star or gear.  If the low-flow indicator is still spinning, that means that water is still running and you can confirm that you have a leak.
  3. Shut Down Your Toilets – The most common culprit of non-damaging water leaks in your toilet. Try shutting down your toilets, one at a time, and checking your low-flow indicator after every shutdown. If the low-flow indicator stops spinning after you shut down a toilet, you have found your leak. If it continues to spin, try shutting down another toilet until the low-flow indicator stops spinning.
  4. Shut Down Other Appliances One by One – If shutting down all of your toilets does not result in a static low-flow indicator, it means that your leak is coming from somewhere else. In order to find the leak, you can either shut down appliances one by one and continuously check the low-flow indicator, or you can simply call a plumber to identify the leak.

Minimal Damage Water Leaks — What to Do

 

  1. Turn Off Water in Home – It is important to locate your water meter and turn off the water in your home before the leak results in more damage.
  2. Clean Up Mess – If you catch the leak early enough, it is important to clean up the mess immediately. Failure to clean up a water leak can result in mold and mildew and present more problems down the road. For this reason, it is important to disinfect anything the water has touched. Be sure to be conscientious of what you are touching, and wear protective clothing such as gloves, boots, dust, and eye masks if possible.
  3. Fix Issue that Resulted in Leak – If the leak cannot be fixed on your own, call a plumber to resolve the issue as soon as possible.
  4. Call us for help! All Clean Restoration specializes in water damage remediation.

Significant Damage Water Leaks— Act Now by calling All Clean Restoration 618-235-3202

  1. Turn Off Water in Home – Locate your water meter and turn off the water to prevent any more flooding than what has already occurred. If you cannot turn off the water by yourself, contact a plumber immediately to help you turn it off.
  2. Document Damage – Document the damage the water has done to your home. If possible, try to take photos and/or videos of the damage before you undertake any clean-up efforts.
  3. Call Insurance Company – It is important to notify your insurance company within a reasonable amount of time after the leak so that they are aware of the issue and can take action to help you.
  4. Identify Source of Damage – Try and identify the source of the leak yourself, if possible. However, if you are unable to identify the source of the leak, you may need to call a plumber.
  5. Remediate Other Issues – Help eliminate mold and mildew or to repair damaged drywall. However, do not make permanent repairs before you have approval from your insurance company! If you do not wait for approval, you may not be compensated for repairs.

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Experiencing property damage from water or fire in your Illinois or Missouri home is incredibly stressful. On top of the emotional toll, you're suddenly faced with the daunting task of finding a contractor to repair your property – often for the very first time. It's completely normal to feel overwhelmed and unsure of where to turn. This is where your insurance company often steps in, and while they can be a helpful resource, it's crucial to understand your rights as a homeowner. The "Preferred Vendor" List: What It Means for You Many insurance companies have what's called a "preferred vendor list." These lists typically feature a handful of large, national franchise restoration contractors. The idea is that these larger companies can serve policyholders across the entire country, making it convenient for the insurance provider. However, a common tactic insurance companies might use is to suggest that you must use a contractor from their preferred list for your claim to be paid or covered. This can be intimidating, especially for homeowners who are already dealing with a crisis. Fearing their claim might be denied, many homeowners in Illinois and Missouri reluctantly go with the recommended national vendor. Why Insurance Companies Push Certain Contractors It's important to know that this push towards a "preferred vendor" isn't usually about getting you faster service or better quality. Often, it's because: Geographic Reach: National franchises can cover a wide "map" for the insurance company, simplifying their logistics. Adherence to Scope: These contractors are often willing to adhere strictly to the scope of work the insurance company dictates, which might mean less comprehensive repairs. For example, an insurance company might prefer to dry water-damaged carpet in place rather than tearing it out and replacing it, even when replacement is the more appropriate solution for preventing mold or long-term issues. Your Right to Choose: Empowering Illinois and Missouri Homeowners Here's the critical takeaway: as the homeowner who pays the insurance policy premium, you have every right to choose any restoration contractor you would like. Your insurance company cannot force you to use a specific company. If you want a contractor with strong local ties, extensive certifications, and the experience to advocate for a complete and proper scope of work – even if that means challenging the insurance company's initial assessment – you have that choice. This could be a national franchise, or it could be a local, family-owned business like All Clean Restoration. Making an Informed Decision Do your research! Read reviews, ask for referrals from friends and family, and look for companies with strong local reputations and industry certifications. Getting your home properly repaired is paramount not only for the structural integrity of the building but also for the long-term health and safety of your family. At All Clean Restoration, we are a local, trusted partner for homeowners and businesses across Illinois and Missouri. We pride ourselves on our certifications, extensive experience, and commitment to advocating for the best possible outcome for your property, not just what an insurance company might prefer. In the end, while filing a claim carries its own considerations, ensuring your home is repaired by the contractor of your choice is a right you deserve. Choose wisely, and choose for the complete restoration of your home. Facing property damage in Illinois or Missouri? Don't let an insurance company dictate your repair choices. Contact All Clean Restoration today for a comprehensive assessment and a restoration plan tailored to your needs!

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Experiencing property damage from water or fire in your Illinois or Missouri home is incredibly stressful. On top of the emotional toll, you're suddenly faced with the daunting task of finding a contractor to repair your property – often for the very first time. It's completely normal to feel overwhelmed and unsure of where to turn.
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All Clean Restoration's Other Services

Whether water, mold, fire, or smoke causes damage to your home or business, the effects are heartbreaking and often life-changing. We at All Clean Restoration understand the devastation and pain these events can cause. We also understand that quick and proper action is crucial to prevent further damage, red tape, and cost.

We are honored to help in your time of need.

We are committed to delivering exceptional customer service and restoring homes and businesses to their pre-loss condition. For more than 40 years throughout Southern Illinois, we've prioritized communication with our clients, walking them through the entire restoration process from the moment we arrive to walking back into their restored homes and offices.

618-235-3202

Licensed  |  Bonded  |  Insured